A Guide to Helpdesk Software

Helpdesk software is a place where customers or staff can contact, ask questions, and file their complaints. Through helpdesk software, customer complaints and queries are resolved as quickly as possible. This guide will help you learn all the things that you need to know about helpdesk software.

Types of Helpdesk Software

There are many helpdesk software out there. Here is a list of some of the basic helpdesk software:

Cloud-Based Helpdesk Software

Cloud-Based helpdesk software is hosted on the seller’s server and is used as a service software. These are preferred by small to medium-size businesses that do not have an internal IT team. Cloud-based systems are great as everything is synched making it easier for the users to keep a track of everything.

On-Premises Helpdesk Software

On-Premises helpdesk software is hosted on the client’s server. The clients usually pay the seller once to buy a software license, however, recurring payments can also be made if services like customer support are linked.

Enterprise Helpdesk Software

It is a feature-rich ticketing software and it supports various compound modules. An enterprise helpdesk software can be customized to fit in a specific industry or organization. It helps in increasing the overall efficiency of an organization.

Open Source Helpdesk Software

As the name implies an open source helpdesk software permits open access to its source code and some of the applications are provided free of cost. It is usually suitable for organizations that have strong internal knowledge to control open access to source code. Open source helpdesk software makes users independent of the merchant for bug fixes, customizations, etc.

There are many other helpdesk software out there other than the ones discussed in this article. You can learn more about helpdesk software by visiting ‘Software Nights‘.